What To Expect on the Day of Installation

 During the week prior to your event, our team will reach out to confirm the name and cell phone number of someone that will be on-site during your event. This way, our delivery and set-up team can reach out if they have any questions.

You will want to prepare a table with 4 legs that lock into place in the location where you would like your ice carving that can easily support a large amount of weight. Glass top tables and smaller cocktail tables will not work for our sculptures. Please note that once the carving is set, we cannot move it.

The table should be covered with floor-length linens to hide the drainage hose and drip buckets that help keep your sculpture dry and looking good. 

 Typically, someone working the event (either an event coordinator, catering staff member, or attendee) will need to empty the drainage bucket throughout the event if the sculpture is indoors so that the buckets don’t overflow. Be sure to assign this ahead of time to minimize water spillage.

Breakdown service is available for an additional add on fee. If you have chosen to have our team break down your sculpture, our team will work with you to schedule a time that we can return and break the sculpture down for you. If you are planning to break down the sculpture yourself, please check in with your setup crew before they leave the event space.

•  Unless otherwise noted on your invoice, you are responsible for the breakdown of this sculpture and the removal of equipment and ice from the venue. Your setup crew will be happy to walk you through the breakdown process if you should have any questions. You will be provided with an ice pick and gloves to help you with this process. 
• You are responsible for obtaining a sturdy table and any needed linens before your ice setup crew arrives. 
• You will be contacted prior to the day of your setup to confirm times, locations, and on site contact details for the day of your event. You must provide these details in a timely manner in order to ensure that your ice crew can effectively set up for your event. 
• Ice Age will not be responsible for anything that occurs after the setup of your sculpture is complete. Please be sure to check in with your ice crew BEFORE they leave the event space for a final check in. 
• All Ice Age sales are final, and no refunds will be given for purchased sculptures. Ice Age reserves the right to withhold service in the case that account is past due at the time of install. 

• We do offer pickup options for smaller sculptures - primarily for luges. 
• If you prefer to pick up your sculpture, please be sure to let us know at the time of your order. 
• Need to schedule your pickup with us? Click here to fill out the pickup form!